TERMS AND CONDITIONS:
OVERVIEW:
This website is operated by Droom Ontwerpe. Throughout the site, the terms “we”, “us” and “our” refer to Droom Ontwerpe. By ordering from us, you engage in our service and agree to be bound by the following terms and conditions.
Please read these terms and conditions carefully.
TERMS AND CONDITIONS:
1. Quotations are valid for 14 days.
2. 50% off all products as well as the full designer fee/s are payable as deposit (non-refundable) before we start with any designs.
3. You may not use our products for any illegal or unauthorized purpose nor may you, violate any laws (including but not limited to copyright laws).
4. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, without express written permission by us.
5. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service without notice at any time.
6. We have made every effort to display as accurately as possible the colors and images of our designs. We cannot guarantee that your computer's monitor/phone displays the colors accurately. Actual colors may vary on printed product.
7. Returns: Unfortunately we do not accept returns as all of our products are personalised and custom made to you. Personalised products are not eligible for return or refund, except in the case that they are flawed, in which case we urge to contact us within 7 days of receiving your order and send us photos illustrating the flaws so that we can look into the issue.
8. Cancelations:
The client has the right to cancel an order with the following conditions:
Your deposit will be used as cancelation fee for services rendered. When you confirm your order with payment, we go ahead and order all of the supplies needed for your order. Thus your deposit non-refundable.
9. Any add-ons and/or any additional work done, will be payable before your order ships.
10. Droom Ontwerpe will not be liable for any mistakes or spelling errors after the client has given his/her final approval to go ahead with the print process. Kindly make sure you intensely proof read any artwork our design team sends you. Your order will be printed/manufactured exactly as per your approved final digital design.
Although our design team takes great creative care to make sure that your designs are perfect, proof reading is not the responsibility of the designer as the client provides their own wording.
Any reprints will be for the clients account and will not be applicable for a refund or a free reprint.
11. All designs will remain the property of Droom Ontwerpe.
12. Lead time is 1-3 weeks (in case stated otherwise).
Rushed orders: Priority fee of up to R250 will apply per order.
13. Client will be presented with one digital design per product within 3-7 days after placing your order and receiving all relevant information and photos from you. The client then has three times to make any changes. Thereafter additional charges may apply.
14. Product quantities may not be reduced after confirming your order.
15. Droom Ontwerpe will not be held responsible for any delays, lost or damaged parcel/s after being shipped.
16. By placing your order and confirming your order with deposit, you confirm that you have read and understood our terms and conditions.
Questions about our terms and conditions should be sent to us at droomontwerpe@gmail.com.