Terms and Conditions | Droom Ontwerpe

PLEASE NOTE THAT WE WILL BE CLOSED FROM 16 TO 27 OF SEPTEMBER 2021. WE'LL BE BACK AT THE OFFICE ON 28 SEPTEMBER 2021. ALL ORDERS WILL BE PROCESSED ON 28 SEPTEMBER 2021. WE APOLOGIZE FOR THE INCONVENIENCE.

TERMS AND CONDITIONS:

OVERVIEW:

This website is operated by Droom Ontwerpe. Throughout the site, the terms “we”, “us” and “our” refer to Droom Ontwerpe. Droom Ontwerpe offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein.

Please read these terms and conditions carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

TERMS AND CONDITIONS:
1. Any new features or tools which are added to the current store/website shall also be subject to the terms of service. You can review the most current version of our terms of service at any time on this page.

We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

2. Our store is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

3. By agreeing to these terms and conditions, you represent that you are 18 years and older.

4. You may not use our products for any illegal or unauthorized purpose nor may you, violate any laws (including but not limited to copyright laws).

5. We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, without express written permission by us.

6. We are not responsible if information made available on this site is not accurate, complete or current.

7. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service without notice at any time. We shall not be liable for any modification, price change, suspension or discontinuance of the service.

8. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

9. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer's monitor displays the colors accurately. Actual colors may vary.

10. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

11. We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors.

12. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, so that we contact you as needed. Your submission of personal information through the store is governed by our Privacy Policy.

13. Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

14. We do not guarantee or represent that your use of our website will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You expressly agree that your use of, or inability to use, the service is at your sole risk.

15. Cancelations: The client has the right to cancel an order with the following conditions:

- Within 24 hours (given that to order has not shipped): Full amount will be paid back.

- Couture Designs and Ready to Order items/products: 50% will be used as cancelation fee for services rendered.

16. Any add-ons and/or any additional work done, will be payable before your order ships.

17. Droom Ontwerpe will not be liable for any mistakes or spelling errors after the client has given his/her final approval to go ahead with the print proses. Kindly make sure you intensely proof read any artwork our design team sends you. Your order will be printed/manufactured exactly as per your approved final mock up.

Although our design team takes great creative care to make sure your designs are perfect, proof reading is not the responsibility of the designer as the client provides their own wording.

Any reprints will be for the clients account and will not be applicable for a refund or a free reprint.

18. All designs will remain the property of Droom Ontwerpe.

19. Lead Times:

- Ready to Ship orders: Your order will ship within 4-5 days after receiving your order and payment.

- Ready to Order orders: 2-4 weeks (Excluding memorials/funerals)

- Couture Design orders: 2-6 weeks

When placing a combined order (Ready to Ship items/products and Ready to Order items/products), your order will ship within 2-4 weeks.

Rushed orders: Priority fee of up to R250 will apply per order.

20. Couture Designs and Ready to Order items/products:

Client will be presented with one digital design mock-up. The client then has three times to make any changes. There after additional charges may apply.

21. Order quantities may not be reduced after 24 hours after placing your order.

22. Droom Ontwerpe will not be held responsible for a delays, lost or damaged parcel/s after shipping.

23. By placing your order, you confirm that you have read and understood our store's terms and conditions.

You can review the most current version of our terms and conditions at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Questions about our terms and conditions should be sent to us at droomontwerpe@gmail.com.