REFUND AND RETURN POLICY

 

NON-PERSONALIZED PRODUCTS:

We are confident that you will be happy with the quality of our products, but if for any reason you are not satisfied with any non-personalized product you purchased from Droom Ontwerpe, please contact us so that we can determine the best way to address your concerns. 

Our policy lasts 7 days. If 7 days have gone by, unfortunately we can’t offer you a refund or exchange.
Return and/or exchange shipping will be the responsibility of the customer.

To complete your return, we require a receipt or proof of purchase, order number, a brief description
of why you’d like to return it, your preference for a replacement or a refund and a photo illustrating the issue.

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Original shipping charges will not be refunded.

 

PERSONALIZED PRODUCTS/ORDERS:

Personalized items are not eligible for return or refund, except in the case that they are flawed, in which case we urge that you follow the above process and send us photos illustrating the flaws so that we can look into the issue.

Several types of goods are exempt from being returned. Any customized stationery or paper goods, perishable goods such as confectionery, etc. cannot be returned. 

To further ensure that your order is flawless, kindly make sure you intensely proof read any artwork our design team sends you. Your order will be printed/manufactured exactly as per your approved final mock up.

Although our design team takes great creative care to make sure your designs are perfect,  proof reading is not the responsibility of the designer as the client provides their own wording.

Any reprints will be for the clients account and will not be applicable for a refund or a free reprint.

 

ADDITIONAL NON-RETURNABLE ITEMS:
Gift cards & digital products.

REFUNDS (IF APPLICABLE):
Return shipping will be the responsibility of the customer. Once your return is received 
and inspected, we will send you an email to notify you that we have received your return.

We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the correct amount will be paid to you via 
EFT, within a certain amount of days.


SALE ITEMS:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

EXCHANGES (IF APPLICABLE):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, 
send us an email at droomontwerpe@gmail.com

Exchange shipping will be the responsibility of the customer.

 

SHIPPING ON RETURNS/EXCHANGES:
You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you,
may vary. Droom Ontwerpe will not be held responsible for any delays in delivery due to the relevant shipping company's delays.

If you are shipping an item back to us, we recommend that you use a 
traceable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

If you have any questions about our refund policy, please email us at droomontwerpe@gmail.com or phone us on 064 820 8771.

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